About Us:

At Crack-ED, we are on a mission to empower young professionals through our industry-ready Post Graduate Programs (PGPs). We believe a smooth and supportive journey leads to long-term success and that journey starts with our Operations team.

Role Overview:

We are looking for a detail-oriented and proactive Operations Executive to ensure a seamless experience for our PGP candidates from onboarding to batch completion. You will play a critical role in making sure processes run smoothly, loans are processed timely, and candidates feel supported throughout their learning journey.

Key Responsibilities:

Seamless Onboarding:

Facilitate a smooth onboarding experience for all selected candidates of our PGP programs. Coordinate documentation, orientation, and communication to ensure a positive first impression.

Batch Management:

Oversee batch-wise scheduling, student lists, attendance tracking, and coordination with the academic team to ensure classes run efficiently. Manage communication related to schedule updates, session links, and program milestones.

Operational Support:

Support end-to-end execution of operational tasks such as certificate generation, feedback collection, issue resolution, and escalation management.

Process Improvement:

Identify gaps in operational workflows and suggest improvements to enhance efficiency and student experience.

Data Management & Reporting:

Maintain accurate records of candidate status, loan processing, and batch data. Share timely reports with stakeholders for transparency and planning.

Email Writing:

Be proficient in writing professional emails, ensuring timely and accurate updates about trainings are shared with our corporate partners and all other relevant stakeholders.